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Fairpoint Knows Your Password!

June 3, 2014

I called Fairpoint this morning because I could not access my email.  I was surprised when the tech support guy asked for my password.  I was more surprised when, after I declined to provide the password, he was able to ‘look it up’ in his records.  This is a really poor indication of how Fairpoint safeguards our personal information.  Fairpoint customers should…

  • make sure they do not share a password between their Fairpoint account and any other account
  • not use their Fairpoint email to transact any private or financial buiness
  • not store any financial data on their Fairpoint account — including accounts for epay transactions
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